FORCE America

  • Customer Service Representative

    Location US-WI-Waukesha
    ID
    2018-1643
    Category
    Sales
    Type
    Regular Full-Time
    Zip Code
    53188
  • Overview

    This Customer Service Representative supports our Electrical division by providing customer support by responding to inquiries, requests for quotes, answering questions on common product lines, provide updates on existing and escalated orders, process payment and coordinate with Outside Sales and Distribution teams.

     

    FORCE America has been an employee owned company that manufactures and distributes value added hydraulic solutions for 60 years.  We are a leader in our markets for technology and customer focus.  Our Electrical manufacturing team is a team of about 40 employees and based out of Waukesha, Wisconsin. Our Electrical product line, including harnesses, hydraulic and pneumatic control systems, snow and ice controls, radio remote controls, Original Equipment Manufactures controls, and cable controls. All of the equipment we produce is intended as control systems for heavy equipment.  

    Responsibilities

    • Partner with assigned customer base to provide pricing, availability, and updates on order status.
    • Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
    • Enter component and sub-assemblies for sales and quotes.
    • Administrative support including correspondence of email, fax, and providing return authorizations.
    • Maintain a minimum profit margin.
    • Complete component pricing and availability inquiries.
    • Assist inside sales and outside sales team for research work, small projects and pricing.
    • Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
    • Other duties as assigned.

    Qualifications

    • High School Diploma or GED.
    • Post-secondary degree or 2 years of relevant work experience. Experience with assembly or working with customers, preferred.
    • Basic analytical ability to understand significance of pricing and cost.
    • Strong mechanical aptitude.
    • Strong communication skills, written and verbal, most often over the phone.
    • Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
    • Detail oriented and the ability to exhibit patience.
    • Experience with Microsoft applications to include:  Outlook, Excel, and Word.

    EEO Policy

    FORCE America, Inc. provides equal employment opportunities to all employees and applicants for employment andprohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
     
    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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